One of the major contributors to my practice’s rapid growth is having "A-Team" players on my staff.
And I've hired a few of them simply because they felt they weren't being appreciated enough at their other FIRM.
In order to attract and keep the best of the best you MUST pay them at or near the top going rates in your community. But good pay isn't nearly enough to keep the best team members playing for your team.
In fact, if you get the next three concepts right, whether you pay the most in your area becomes irrelevant (not to say you don't have to pay them well, you DO . . . it’s just that you don't have to try to compete for highest pay in the neighborhood.)
The 3 Most Important Factors in Top Team Retention
1. Expressed Appreciation
"You have no idea how much I appreciate you." Therein lies the problem! Unless you are constantly making a conscious concerted effort to OPENLY, GENUINELY and REPEATEDLY express your appreciation, it's likely she really does not know how much you appreciate her!
2. Take a Genuine Interest in Their Interests
Ask them about what their interests, vision for the future is. "Jane, you are an amazing member of our team and we're so fortunate to have you here. I hope you'll be here with us for a very long time to come. Tell me more about your thoughts, your vision for your future and let me know how I might be able to help you achieve what's most important to you and your family."
Imagine if you were the team member on the receiving end of that question. Instead of all about me (practitioner), it's a genuine TWO-WAY STREET where we help each other realize our dreams.
3. Make it Fun
This is as much for your sake as it is for theirs. We're not performing open heart or brain surgery. Make it FUN! Keep it light. Inject each and every day with something that keeps everyone smiling.
A-Team players are attracted by other A-team players so once you're able to show love and appreciation to your team members....others interviewing will notice and want to be part of the culture you've created.