The Idea to "Run My Practice Like a Business" Sunk In
No more of the "everybody does it their own way" and heaven help you if you have to figure out what someone else did when they are not around. It will also allow for me to offload the time consuming administrative tasks I have been performing myself. With documented systems it will make it so anyone in the firm can handle tasks that I have handled in the past, because I never took the time to train them. This will free up more of my time for the more important matters.